How can we help?
Answers to common questions about booking with Chocka Fitness.
Booking
Booking a sessionFinding session that suits you, how to pay, and what happens if you need to cancel.Booking for other peopleNaming a person for each place, booking for children, and cancelling a place you booked for someone.Enrolling in a challengeSigning up for a whole challenge at once, what your place includes, and missing a session.EventsBooking a one-off event, free places, and adding a koha.How waitlists workJoining a full session, getting offered a spot, and accepting or declining.
Paying
Paying for a bookingWho you're paying, whether your card details are stored here, and how refunds work.PassesBuying a block of credits, which sessions a pass covers, and when credits expire.Gift cardsBuying one for someone, redeeming a code, and spending a gift balance.MembershipsSubscribing, how a membership pays for bookings, and pausing or cancelling.
Your account
Your accountYour bookings and wallet, changing your details, email preferences, and signing in.Signing in & securityGetting in when you've forgotten your password, sign-in links, and what the business can and can't see.The questions you are askedAllergies, medical notes and emergency contacts — who can see your answers, and how to change them.Agreements & policiesThe documents Chocka Fitness asks you to accept, why booking sometimes pauses for one, and where to read them.